Refund Policy

At CollectiveWisdom, we take pride in our product quality and our commitment to customer satisfaction. This refund policy applies to all purchases made through the collectivewisdom.sbs or directly at our location in London, 43 Bedford Street, Westminster, WC2E 9HA, United Kingdom.

Cancellation Policy

For all orders, you may cancel within 10 minutes of placing the order without any charge. To cancel, please call us directly at +44 20 7946 0958. Cancellations requested after 10 minutes may not be eligible for a refund or may incur an additional charge, depending on the preparation status of your order.

Return Policy

Due to the perishable nature of our products, we are unable to accept returns. However, we are committed to ensuring your satisfaction. If you are not satisfied with your purchase for any reason, please contact us within 2 hours of receipt with your order number, and we will do our best to address your concerns.

Refund Eligibility

Refunds may be granted in the following scenarios:

• If your order was not delivered or was delivered significantly late.
• If your order is incorrect or missing items as per your purchased confirmation.
• If the items received are of unsatisfactory quality.

We retain the right to ask for photographic evidence in cases of unsatisfactory quality or incorrect items before issuing a refund.

Processing Refunds

Once your refund request is received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at +44 20 7946 0958.

Non-refundable items

Please note that gift cards and sales items cannot be refunded. Beverages, such as juices or lemonades, are also non-refundable once they have already been served or delivered.

Exchanges

We do not offer exchanges of any items once they have been prepared or delivered.

Amendments to the Refund Policy

We may update our Refund Policy from time to time without prior notice. We recommend that you review this policy periodically for any changes. Changes to this policy are effective when they are posted on this page. This policy was last updated on March 28, 2023.

Contact Us

For any questions or concerns about our Refund Policy, please contact us at +44 20 7946 0958. We will be more than happy to assist you.